MELLON, a leading multinational technology group with offices in Central and SE Europe, Cyprus, and Turkey, chose OPTISHIFT for the optimal workforce scheduling of its personnel.
MELLON will utilize OPTISHIFT’s advanced functionality regarding operational requirements’ forecasting and optimal auto-scheduling, in order to cover its Contact Center operational needs in the most efficient way.
At the same time, with the utilization of the specialised methodology for Call Centers concerning productivity calculation based on Erlang A & C models, the desired service level is ensured at any time taking into consideration parameters such as e.g. target answer time.
Additionally, through myOPTISHIFT self scheduling system, MELLON offers the ability to its employees to have access to their work schedule via their mobile, tablet or PC, as well as to easily request specific changes to their schedule.