PRIMARY offers software solutions focused on the needs of companies operating in the Services sector, such as:

  • Call Centers
  • Security
  • Facility Management
  • Catering

Through the specialized version of the OPTISHIFT Shift Scheduling System, the creation of legal and effective employee shift schedules is facilitated and accelerated for any business hours (e.g. 7/24/365).

Additionally, OPTISHIFT guarantees coverage of the operational requirements in human resources as well as compliance with the labour legislation and the timely management of last-minute changes to the schedule.

The following is an indicative list of solutions that cover the most important processes in the Services sector.

Solutions for the Services Industry


Workforce Planning & Scheduling

PRIMARY offers software solutions for optimal workforce planning & scheduling. OPTISHIFT, the Workforce Planning & Scheduling Optimization software developed by PRIMARY, achieves every workforce-related business goal while satisfying all involved constraints. OPTISHIFT is fully parametric and adaptable to the specific needs and conditions of each organisation. Indicatively, OPTISHIFT has been deployed in enterprises in the fields of: Retail, Hospitality & Entertainment, Restaurant Chains, etc.


Forecasting & Budgeting

You can now calculate it with FORESIGHT, PRIMARY’s Forecasting & Budgeting Software. The built-in state-of-the-art mathematical forecasting engine analyses historical data and identifies trends and seasonal demand patterns. Furthermore, FORESIGHT also considers non-periodical events that affect sales such as marketing campaigns, social activities or even extreme weather phenomena.


Workforce Self-Scheduling System

myOPTISHIFT, the integrated self-scheduling system allows the remote communication between the Human Resources Department and the employees. Moreover, it allows the employees to have access to their work schedule through their smartphones, tablets or PCs.