NOVIBET, a leading Greek GameTech company, chose OPTISHIFT for the optimal workforce scheduling of its personnel.
NOVIBET will utilize OPTISHIFT’s advanced functionality regarding operational requirements’ forecasting and optimal auto-scheduling, in order to cover its operational needs in the most efficient way.
Especially for its Customer Service Department’s needs, the specialised methodology for Call Centers concerning productivity calculation based on Erlang A & C stochastic models is utilized, in order for the desired service level to be ensured at any time taking into consideration parameters such as e.g. target answer time.
Additionally, OPTISHIFT performs automatic legal checks during all the different stages of the scheduling process, ensuring legal compliance, and also provides full compatibility with ERGANI II and the new process of digitally declaring of work schedules.