CQS extended their OPTISHIFT license in order to optimally plan & schedule the shifts of additional employee groups. CQS, a leader in Customer Relations Services, provides innovative solutions to all their clients. OPTISHIFT enables CQS to fully exploit the potential of their human resources while providing high quality services.
South East Europe Gaming, an OPAP Play master franchisee, rely on OPTISHIFT for employee planning & scheduling. OPTISHIFT gives SEE Gaming the ability to meet the operational requirements in personnel, ensuring the desirable level of customer service.
IKEA Stores extended their OPTISHIFT license in order to address workforce planning & scheduling needs for their new Plovdiv Store. IKEA Stores, a global leader in Home Furniture, has been using OPTISHIFT for their Stores in Greece, Bulgaria & Cyprus since 2014. OPTISHIFT enables IKEA to fully exploit the potential of their human resources [...]
PRIMARY announces the new version of OPTISHIFT, our integrated Workforce Planning & Scheduling Optimization software. OPTISHIFT 4.2 is a major system upgrade and offers advanced new functionality and new features that greatly contribute to overall improvement of workforce management. Preparing the Shift Schedule is now easier and faster than ever. Furthermore, the user has [...]
Do you want to know the future? You can now calculate it with Foresight, PRIMARY's new Forecasting & Budgeting Software. The built-in state-of-the-art mathematical forecasting engine analyses historical data and identifies trends and seasonal sales patterns. Furthermore, Foresight also takes into account non-periodical events that affect sales such as marketing campaigns, social activities or [...]
PRIMARY announces the new version of our Production Planning & Scheduling platform. The new complimentary modules PPO (Production Planning Optimizer) & PSO (Production Scheduling Optimizer) incorporate an advanced Forecasting Engine as well as an upgraded Optimizer designed to prepare the optimal production schedule in a very short time. PPO & PSO minimize the time [...]
Among international competition, AB Vassilopoulos, an AHOLD DELHAIZE company, selected PRIMARY’s Warehouse Workforce Planning & Scheduling solution. AHOLD DELHAIZE is one of the world’s largest food retail groups, a leader in supermarkets and online shopping. With 375,000 associates and a family of 22 great local brands, AHOLD DELHAIZE serves more than 50 million customers [...]
The new version of PRIMARY’s Workforce Planning & Scheduling Optimization software, OPTISHIFT 4.0, focuses on the overall improvement of the user experience. To this end, OPTISHIFT 4.0 is significantly faster than the previous version in all aspects. Furthermore, the user interface has been redesigned and is now even more friendly. New functionality has been [...]
CQS, provider of customer relations management services to large Telecoms, Banking and Insurance companies, selected OPTISHIFT in order to tackle the shift scheduling challenges faced by their Call Center Agents division. CQS will use OPTISHIFT’s advanced functionality in order to create optimal shift schedules that guarantee service levels while minimizing labor cost. Furthermore, CQS [...]
PRIMARY concluded the customization & deployment of OPTISHIFT in REGENCY Casino Thessaloniki meeting the company’s extended requirements for workforce planning & scheduling. REGENCY, with more than 1000 employees presents an extremely demanding case regarding shift scheduling which until now was approached without any expert tools. PRIMARY’s optimization technology managed to minimize the time required to [...]