CQS, provider of customer relations management services to large Telecoms, Banking and Insurance companies, selected OPTISHIFT in order to tackle the shift scheduling challenges faced by their Call Center Agents division. CQS will use OPTISHIFT’s advanced functionality in order to create optimal shift schedules that guarantee service levels while minimizing labor cost. Furthermore, CQS will be able to monitor all workforce-related KPIs throughout their entire operations. OPTISHIFT’s Reporting & Consistency modules will also allow for improved end-to-end workforce management.